Privacy Policy | AtelierLuxe Design Ltd

This Privacy Policy explains how ATELIERLUXE DESIGN LTD (“AtelierLuxe”, “we”, “us”, or “our”) handles personal information collected through this website. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

ATELIERLUXE DESIGN LTD is a private limited company registered in England (company number 17277523), with its registered office at 8 Wills Street, Birmingham, England, B19 2AY. For any privacy query, you can contact us at [email protected].

Information we collect

We only collect information you choose to provide, or that is necessary for the site to work:

Contact form data — your name, email address, subject, and message.
Design enquiry data — your name, company or brand name, email, optional telephone number, business type, service required, brand stage, and related fields.
Project brief information — any details about goals, deliverables, style, timelines, or budget that you voluntarily submit.
Brand asset and reference information — any links, references, or brand asset details you voluntarily share.
Email communication — the content of emails you send us and our replies.
Telephone communication — only if you choose to provide a telephone number or call us.
Cookies and analytics data — limited technical information, only where you have consented (see our Cookie Policy).

How we use your information

To respond to your enquiry or message.
To discuss, scope, and where agreed, deliver design work.
To send information you have requested.
To maintain records of our communications and any agreed work.
To understand how the website is used, where analytics consent is given.

Lawful basis for processing

We process enquiry and contact data on the basis of your consent and our legitimate interest in responding to enquiries and operating our business. Where we enter into an agreement with you, we process data as necessary to perform that contract. Analytics cookies are used only with your consent.

How we store and protect your data

Information submitted through this website is sent to us by email or a connected form service and handled with appropriate care. We take reasonable technical and organisational measures to keep your information secure. No method of transmission over the internet is completely secure, but we work to protect your data once it reaches us.

Data retention

We keep enquiry and contact information only for as long as necessary to respond to you, to manage any resulting work, and to meet our legal and accounting obligations. When information is no longer needed, we delete or securely dispose of it.

Sharing your information

We do not sell your personal data. We may share information with trusted service providers (for example, an email or form-handling provider) strictly to operate this website and respond to you. Where a project requires third-party services such as printing, production, photography, copywriting, or web development, any sharing of relevant details is confirmed with you first.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where applicable.
Object to or restrict certain processing.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at [email protected]. You can also contact the ICO at ico.org.uk.

Cookies and analytics

This website uses essential cookies to function, and may use analytics cookies only where you consent. For full details, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact

For any questions about this policy or your data, contact [email protected] or write to us at 8 Wills Street, Birmingham, England, B19 2AY.